Frequently Asked Questions About
Wedding Gift Trees
- Can I get a sample of a Gift Tree?
Can I get a sample of a Gift Tree?
If you'd like to see our Gift Trees prior to placing your full order, please call Member Services at 888-448-7337 to request your sample. One per customer, please.
- Why do I need an event date?
Why do I need an event date?
The "event date" refers to a specific event - i.e. wedding, family reunion, Arbor Day celebration - that occurs on a specific day. We use that date to determine when and how to ship your trees so that they arrive in great condition with the best timing possible. We want to minimize the amount of time you have to store the trees in order to ensure that they're as fresh as possible for your event.
- When will my Gift Trees be shipped to me?
When will my Gift Trees be shipped to me?
We'll ship your Gift Trees early the week of your event in order to guarantee they'll be in great condition when you receive them a day or two prior to your event date. If you receive them earlier than that, they'll need to be stored and keeping the trees in good condition will take extra effort.
Seedling trees are usually less than one year old, and they need water, light, and air in order to stay fresh until they are planted. But if left too long in the shipping carton without adequate refrigeration or air flow, they won't stay beautiful for long. Let us worry about caring for the trees so you can focus on other details of your event.
- When will my Gift Trees arrive?
When will my Gift Trees arrive?
Gift Trees are shipped early the week of your event to ensure they arrive as fresh and healthy as possible by the end of the business week. Please view the UPS Ground map for in-transit times.
- Can I get express shipping?
Can I get express shipping?
Absolutely. Gift Trees are shipped via UPS, and Ground shipping is included in the applicable standard Shipping and Handling charge. Gift Trees can be shipped using UPS Next Day Air, 2nd Day, or 3 Day Select service at the customer's request, and we'll bill your credit card for the expedited shipping charges.
- How does shipping work if I'm traveling to my wedding site?
How does shipping work if I'm traveling to my wedding site?
We’ll be happy to ship your Gift Trees directly to your wedding venue for no additional charge. With a little advance notice, most hotels and reception halls will store your Gift Trees in the cooler until you ask for them. This way, your Gift Tree favors are one fewer detail to worry about.
- What size and type of packaging will my Gift Tree shipment come in?
What size and type of packaging will my Gift Tree shipment come in?
Gift Trees are packaged in a 14” poly tube, which is made of 50% post-consumer content. The tubes will be shipped in a heavy cardboard box clearly labeled as Live Trees. Box dimensions vary depending on the size of the total order.
||18" x 18" x 16"
||15" x 15" x 15"
||10" x 10" x 16"
For example, if your total order is 150 Gift Trees, you will likely receive one 18" x 18" x 16" box and one 15" x 15" x 16" box.
- How long will Gift Trees last in the tube?
How long will Gift Trees last in the tube?
Gift Tree packaging is designed to protect the tree from shipment right up to the time the tree is planted. They will last several days in the tube, if they're refrigerated. With regular watering, that could be extended to a few months. However, we recommend that you remove your Gift Tree from the tube and plant it according to the planting instructions on the back of the tube label as soon as possible. Planting your Gift Tree in a 1-gallon pot indoors until spring or fall planting season is a good temporary solution.
- Can I bring my Gift trees with me when I fly?
Can I bring my Gift trees with me when I fly?
The Transportation Security Administration (TSA) states that Gift Trees pose no problem when carried on board domestic flights. We recommend though that travelers pack them in their checked luggage when traveling to California, Arizona, Hawaii, or Alaska. These states have more restrictive live plant regulations.
How can we help you?
Click on any of the questions to the left and we'll do our best to answer them or at least give you a friendly nudge in the right direction.