Top 3 Frequently Asked Questions
When will my trees arrive?
To be sure that your trees arrive in a strong and healthy condition, we ship bare root stock only when it is dormant in the fall and spring seasons. Trees are sent according to your local climate and this year's weather.
Fall Shipping: We have to wait for a couple of hard frosts so the trees go dormant and can be shipped safely. Trees can be planted until the ground is frozen solid. Fall shipments are made between November 1 and December 10.
Spring Shipping: Our trees can be planted during a broad range of weeks or months - from when the frost first leaves the ground through late spring. Spring shipments are made between February 26 and May 30. Please see our shipping schedule.
Where can I find my member number?
Your member number can be found on your membership card or on the reply form of each Arbor Day Foundation mailing. You can find your member number just above your name and address. It begins with the number 8 and is a total of ten digits with hyphenation for easier reading (Example: 8xx-xxx-xxxx).
What is your guarantee on tree seedlings?
Your trees are guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Our tree seedlings are shipped as dormant bare root seedlings at a suitable time for planting. This means that they are still in their hibernating state from the winter months. Deciduous trees will generally be delivered leafless with a few swollen buds, while Conifers will have needles. To confirm that the trees are alive, lightly scratch the seedling with your thumb nail. This should reveal a living layer of green tissue...your assurance that the seedlings are alive and ready to be planted.
Each tree and plant is guaranteed to grow, or we'll replace it at half the original price plus shipping and handling.
Can I cancel my order?
Once your order has been sent to our nursery location for processing, it cannot be cancelled. You can, however, refuse the order upon delivery. By doing so, you will be refunded the cost of the trees but not the $9.95 shipping. The only exception to this is if there is an error in the shipment (i.e., the wrong trees were shipped or the trees were dead on arrival).
See all FAQs. Or if you didn't find what you were looking for please contact us using the form below.
Mailing AddressThe Arbor Day Foundation
100 Arbor Avenue
Nebraska City, NE 68410
Phone NumberToll Free: 1-888-448-7337
8am to 7pm Central Time
Monday through Friday