Arborday.org Privacy Statement
We take your privacy very seriously. Arborday.org is hosted on computers that are secured behind a strong firewall, and all sensitive information is encrypted on our servers using the latest encryption methods. Modern security precautions are taken to ensure data integrity and security. We are PCI compliant.
When you supply a mailing address, we may send you periodic mailings with information about trees, services, or upcoming events. The Foundation sometimes exchanges mailing lists with selected organizations with offers of interest to our members. If you wish to opt out of these mailings, please email or call us at 1-888-448-7337 and tell us not to exchange your name.
Personal Information
All personal information you send to us through arborday.org is transferred via SSL.
Your email address will never be loaned or sold to any other group, individual, or business. We may email you information about orders you have made, and we offer several email newsletters that you may opt in to receive. You can opt out at anytime, and a link to do so appears in every email.
When you supply a mailing address, we may send you periodic mailings with information about trees, services, or upcoming events. You may also occasionally receive mailings from other reputable organizations. If you wish to opt out of these mailings, please email and let us know.
If you wish to request or delete information that the Arbor Day Foundation stores about you, email . Please note that you will be required to provide information to verify your identity before a request may be honored.
Cookies
Our shopping system uses temporary cookies to enable you to add items to your shopping cart. No personal data is collected through the use of cookies. More about that.
Children
The Arbor Day Foundation has a long-standing commitment to helping children learn about the planting and care of trees. Honoring that commitment, this site will continue to present reliable information to young people as well as adults. This information will be presented in a proper and educational context, and will at no time include references or images that would be inappropriate for children at home or in a classroom setting.
Shipping
All trees delivered as part of our membership packages are shipped for free. Shipping costs for our nursery trees are $14.95 for any order under $99. Orders over $99 are shipped for free.
Trees are shipped at the right time for planting where you live. Credit cards are charged no more than 30 days prior to shipment.
Guarantee
When you order trees from The Arbor Day Foundation, your order is guaranteed to arrive in a good, healthy condition or we’ll replace them at no charge. Your trees will be shipped at a suitable time for planting. Each tree and plant is guaranteed to grow, or we’ll replace it within one year of shipment.
Refunds
All refunds will be provided as a credit to the credit card used at the time of purchase within 7–10 business days, upon receipt of the returned merchandise.
Nursery trees: Free replacement or 100% refund is issued if trees arrive in poor condition or if trees do not survive within one year of planting. After one year, 1/2 price replacement is offered (original price plus S&H.)
Membership Trees: Free replacement or 100% refund is issued if trees arrive in poor condition or trees do not survive within one year of planting. After one year or if multiple replacements have been requested on the same package, then we ask for $5.00 to cover shipping & handling.
Non-Tree Items: Please contact us with 30 days to setup a refund or replacement.
Affiliate Marketing
We use Affiliate Technology's services to help website owners drive visitors to arborday.org. You can learn more about that program by visiting: https://arborday.affiliatetechnology.com/
Questions regarding our privacy policy may be directed to our webmaster or mailed to:
The Arbor Day Foundation
211 North 12th Street
Lincoln, Nebraska 68508
(402) 474-5655